**Terms and Conditions**
Welcome to Xpress-It Custom Imprints! These terms and conditions outline the rules and regulations for the use of our website and services.
By accessing this website and utilizing our services, we assume you accept these terms and conditions. Do not continue to use Xpress-It Custom Imprints if you do not agree to all of the terms and conditions stated on this page.
**1. Services**
Our business offers custom embroidery, screen printing, and direct to film services (DTF) for individuals and businesses.
**2. Ordering**
– Orders can be placed through our website, email, or phone.
– All orders are subject to availability and acceptance by Xpress-It Custom Imprints.
– We reserve the right to refuse any order at our discretion.
– Prices for our services are subject to change without prior notice.
**3. Artwork and Designs**
– Customers are responsible for providing artwork and designs in the appropriate format (preferably vector files).
– Xpress-It Custom Imprints reserves the right to reject any artwork or design that is deemed inappropriate or infringes upon copyright laws.
– We may make minor adjustments to artwork or designs to ensure quality embroidery, screen print and/or DTF.
**4. Payment**
– Payment is due at the time of order placement unless otherwise agreed upon.
– We accept various forms of payment, including credit/debit cards and electronic transfers.
– Prices quoted are exclusive of any applicable taxes and shipping fees, which will be added to the final invoice.
**5. Turnaround Time**
– Our typical turnaround time for embroidery orders is 5-10 business days unless otherwise communicated in writing.
– Delays may occur due to factors such as order volume, complexity of the design, or unforeseen circumstances. We will communicate any delays to customers promptly.
**6. Shipping**
– Shipping costs are calculated based on the weight and destination of the package.
– Xpress-It Custom Imprints is not responsible for any delays or damages that occur during shipping.
– Customers have the option to use their preferred shipping carrier or choose from available options provided by us.
**7. Returns and Refunds**
– Due to the custom nature of our embroidery services, all sales are final.
– We strive for customer satisfaction and will address any concerns or issues with orders on a case-by-case basis.
**8. Intellectual Property**
– Xpress-It Custom Imprints retains the intellectual property rights to any designs created in the course of providing services.
– Customers may not reproduce or distribute designs without our express permission.
**9. Limitation of Liability**
– Xpress-It Custom Imprints shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use our services.
**10. Governing Law**
– These terms and conditions are governed by and construed in accordance with the laws of California.
**11. Changes to Terms and Conditions**
– Xpress-It Custom Imprints reserves the right to revise these terms and conditions at any time without prior notice. By using our services, you agree to be bound by the current version of these terms and conditions.
If you have any questions or concerns regarding these terms and conditions, please contact us at info@xpressitci.com.